Ordering
We supply to trade customers (such as shops, companies and educational establishments). All prices on this site are shown exclusive of VAT which is added at the checkout. We only accept orders from trade customers. As such regulations relating to consumers (such as Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) do not apply. If you are a consumer, you may not use this site or place an order.
If you wish to place an order you will need to register an account with us. We ask all applicants to supply a business name, address and phone number for us to verify your status as a trader if necessary before any orders are processed.
Orders are shipped proforma and we do not offer credit terms to new customers via this site – if you are looking for credit terms you can order via our Faire Direct link where they can offer you 60 days payment terms.
We operate a minimum order value of £150+VAT.
Delivery & Returns
There is a minimum order value of £150. Delivery is free on all orders over £300.* All other orders are sent at a flat rate of £14.99. Expedited delivery is also available which gets your products delivered to you next working day (Mon-Friday) when ordered before 10am. The price of this varies depending on how many items you have purchased
*The following postcodes are not eligible for free or next day delivery due to courier restrictions AB 31 to AB 38, AB 40 to AB 56, IV 1 to 28, IV 30 to 32, IV 36 & 40, IV 52 to 54, IV63, KW 1 to 14, PA 21 to PA 38, PH 4 to PH 41, PH 49, PH 50. Northern Ireland (BT) HS, IV 41 to 49, IV 51, 55 & 56. KA 27 & 28, KW 15 to17. PA 20, PA 41 to 49, PA 60 to 78, PH 42 to 44. ZE. Isle of Man (IM). Channel Islands. We do post to these locations but there is a surcharge applied for delivery. We will contact you prior to processing your order if this is the case.
Our site only calculates delivery to the UK Mainland. We do ship across Europe – please contact us for a delivery quote.
As a B2B site products can not be returned unless specifically agreed in writing within 14 days of dispatch. All returns are subject to a 5% or £10 restocking fee (whichever is greater) and no outbound postage is refundable.