We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01-05-2018.
We take great care with your personal information which is stored securely and confidentially. We encrypt all information sent over this website (look for the https:// secure site on the top left of your screen). During your visit to our site collect personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have requested.
What we collect
We may collect the following information provided at the point of order:
- Contact information including email address
- Address and postcode
- Telephone numbers
- Other information relevant to customer surveys and/or offers
- We do not at any point have access to your financial details which are processed directly via either Stripe (cards) our payment processor or Paypal.
What we do with the information we gather
We require this information to be able to fulfill your order, provide you with a better service and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided if you have opted in to receive such communications.
- From time to time, we may also use your information to contact you for market research purposes if you have indicated you are happy to receive such contact.
- Carry out regulatory checks to meet our legal obligations
- We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
- Information you provide such as address and card details are checked by our card processor to guard against fraud.
- Your address information and phone number will be given to our couriers to enable them to deliver to you. If you would prefer us not to give the courier your phone number please let us know, but it can be helpful if they have trouble making a delivery or finding your address.
- Product development
- We develop and improve our products based on ordering patterns and feedback from customers.
- Undertake anonymised statistical analysis (we won’t be able to identify individuals from this data)
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- We offer the option for customers to sign up for our newsletter to receive discount codes and offers from us. You may change your mind at any time by clicking on the unsubscribe link in the email or writing to us.
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We treat all information we hold about buyers as private and confidential. We will not reveal any personal details or details concerning buyers’ orders to anyone not connected with us, unless:
- A buyer asks us to reveal the information, or we have a buyer’s permission to do so
- We are required or permitted to do so by law
- It is required by law enforcement, fraud prevention or credit reference agencies
- We may share buyer personal information with our suppliers, service providers and other contractors only to fulfill orders buyers place with us.
Lawful Basis for Processing Personal Data
For the purposes of The GDPR, we are the Data Processor and we process all personal data lawfully, fairly and in a transparent manner. Under Article 6 of The GDPR, the lawful basis on which we process personal data received is that of “Contract” – whereby processing is necessary in order to fulfill buyer orders and enquiries. We retain information provided such as transaction details for internal financial accounting purposes. It is a legal requirement to retain this information for a period of 7 years.
Data Subject Access Requests
Under The GDPR buyers are entitled to obtain from us (the Data Processor for the purposes of The GDPR) a copy of the data held concerning them and to have any inaccuracies in the data rectified. We will provide this data to within 1 calendar month of the request and free of charge. However we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.
Like most internet sites our website can recognise past users by using cookies. You can disable cookies by adjusting your internet settings.
- enable you to set up an account, place orders and make payments;
- remember items you place into your shopping basket;
- remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously.
2. What are Cookies?
Cookies are small files which are stored on your computer, tablet or phone. They don’t store any personal details.
3. What happens if I turn off Cookies?
You won’t be able to shop or access important parts of our site.
Terms & Conditions
We only accept orders from trade customers. As such regulations relating to consumers (such as Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) do not apply. If you are a consumer, you may not use this site or place an order.
Order Acceptance & Processing
After placing an order for Goods, we will send you an email acknowledging receipt of your order.
- If you have included your credit card details on the order or your payment details are already stored by Stripe, our online payment facilitator, we will take payment immediately.
- If you prefer we accept payments via other methods such as bank transfer and Paypal. We can also take direct card payments via phone.
Our acceptance of your order will take place when we confirm our acceptance to you by sending you a final invoice via email that confirms the order has been dispatched. The contract between us will only be formed when we send you such dispatch confirmation. However, it is our policy to charge the card for payment upon taking an order and prior to our accepting the order. Should we subsequently be unable to fulfill any part of an order this would be refunded to you.
The price payable is as set out on our site at the time you submit your order plus any charges for delivery as advised to you. All prices exclude the current applicable VAT rate (and all relevant VAT will be added on at the end of the order).
Occasionally, an error may occur and an order may be either incorrectly priced or described in which case we will not be obliged to supply the order at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order for and refund the price you have paid or contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
We must receive payment for the whole of the price the order and purchase and any applicable charges for delivery before your order can be processed. By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the card refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the order not being delivered or provided to you.
We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase. We recommend that you do not communicate your payment card details to anyone, including us, by email.
You are responsible for all orders placed by your employees and for any purchases made on cards issued to you and we are not bound by any individual order limit you may impose on your employees.
Minimum Order Value
Each order placed by you must be for at least £150 excluding VAT.
We reserve the right to cancel any order and refund you in full should there be a problem with stock levels or an error on the site causing items to not display correctly. We are also not responsible for anything arising from acts, events, omissions, happenings or non happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.
Delivery, Title and Risk
Orders are dispatched within 24 hours or one working day, (whichever is greater) from when we are in receipt of cleared funds. Any time or date stated for delivery is an estimate only. Leaf Design UK Ltd makes every effort to dispatch goods on time, but does not accept liability for failure to deliver within the stated time.
If Leaf Design UK Ltd is unable to deliver the goods within 30 days of the date of the order, you will be entitled to cancel the order and require any monies paid to Leaf Design UK Ltd in respect of that order to be refunded. Products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. We do not accept responsibility for compensating you for any other losses you may suffer if we do not supply the goods.
Leaf Design UK Ltd does not accept liability for shortages or damage to deliveries unless you notify us of the shortage or damage in writing within 24 hours of receipt of the delivery.
You must do all that you reasonably can to enable delivery of the goods to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, our authorised courier will try to arrange for an alternative delivery date. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery of the Goods we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs. If no one is available at the delivery location to take delivery of the goods, we will leave a note that the goods have been returned to us, in which case, please contact us to rearrange delivery (which may be charged as an additional cost to you).
If any of the goods are delivered damaged, make a note of the damaged item on the delivery paperwork and contact us by email. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it, you will be charged for the return and the re-delivery of those items.
It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 24 hours from delivery. It is your responsibility to notify us of any in-correct goods supplied within 24 hours from delivery. We will not accept liability for goods lost in transit unless we are notified within 3 days from the dispatched delivery date.
Delivery is deemed to take place when the goods are delivered to your nominated address, whereupon the risks of loss, breakage and all damage shall pass to you.
Leaf Design UK Ltd is committed to providing you with the highest quality products and service. On rare occasions, products may be found to be faulty or defective, and in keeping with our commitment to providing you with excellent service, we offer the returns facilities set out below.
All goods supplied by Leaf Design UK Ltd are warranted to be generally free from defects in workmanship and materials and fit for the purpose for which such goods would normally be used. Subject to this, however, goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing. Subject to examination in order to verify any alleged fault, we will accept the return of defective products for a credit note or replacement, if, but only if, the goods are returned within 14 days of purchase.
Furthermore, products sold on a “no returns” basis will not be accepted for credit under any circumstances (see returns policy). All products on this site unless specifically agreed prior to sale are sold on a “no return” basis. Any products returned by arrangement are subject to a 5% or £10 restocking fee (whichever is greater).
Authorised returns must be sent to Leaf Design UK Ltd and must be accompanied by Leaf Design UK Ltd original invoice. We cannot accept liability for packages damaged during return transit. It is your responsibility to wrap the product adequately to prevent damage.
Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to maintain sufficient insurance to cover the value of the goods. The cost of postage is to be borne by you, unless the product is faulty in which case we pay.
On receipt of the returned product, we will examine it to identify the fault you have notified to us. If following the testing process, the product is found to be in good condition without defect, we will return the product to you, and the carriage costs of this return will be your responsibility.
This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturers instructions.
Leaf Design UK Ltd liability
Leaf Design UK Ltd shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of profits, loss of goodwill, damage to trading relationships, and financial loss. Leaf Design UK Ltd liability in respect of all other losses shall be limited to the invoiced value of the relevant order. Nothing in this agreement shall limit Leaf Design UK Ltd liability for death or personal injury caused by its negligence.
Leaf Design UK Ltd makes every effort to supply the goods as advertised but reserves the right to vary actual dimensions, specifications and quantities without prior notice. In the event that Leaf Design UK Ltd cannot supply the goods ordered by you, Leaf Design UK Ltd reserves the right to offer goods of equal or superior quality at no extra cost. If you do not wish to accept the alternative goods offered, you may cancel the order and require any money paid to Leaf Design UK Ltd in respect of that order to be refunded.
The product images supplied are for illustrative purposes only and should not be assumed to be an actual photograph of the product and its features/functionality. Any colour or size variations will usually be mentioned. If in doubt, feel free to contact our sales team who will be more than happy to provide further product information and clarification. If you are not satisfied with the product supplied, we will be happy to accept the product back subject to our returns policy.
Intellectual Property Rights
All Intellectual Property Rights used or subsisting in the goods are and shall remain the sole property of Leaf Design UK Ltd or the third party rights owner (as the case may be).
Where, in spite of its reasonable efforts, Leaf Design UK Ltd is unable to perform an obligation due to force majeure, it shall not be deemed to be in breach of its contract with the Customer.
Errors and Omissions
In the case of a manifest error or omission, Leaf Design UK Ltd will be entitled to rescind the contract, and Leaf Design UK Ltd liability in that event will be limited to the return of any money the Customer has paid in respect of that order.
A manifest error, as the term is used in sub-paragraph (1) above, means, in relation to an incorrect price, a price quoted in error by Leaf Design UK Ltd which is more than 10% less than the price that would have been quoted had the mistake not been made.
Leaf Design UK Ltd reserves the right to change or amend these terms and conditions at any time and without prior notice.
Assignment and subcontracting
Leaf Design UK Ltd may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract. You may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of the Supplier.
If any court or competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.
If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
A waiver of any right or remedy under the Contract is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
Third party rights
A person who is not a party to the Contract shall not have any rights under or in connection with it.
Governing law and jurisdiction
The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.