Ordering, Accounts & Delivery

Who we supply

We supply the trade only: shops and garden centres, florists, hotels, restaurants and other hospitality businesses, interior designers, event and wedding businesses, property developers and stagers, offices, care and healthcare operators, schools and other businesses. By placing an order you confirm that you are buying in the course of business. Consumer protection rules for distance selling, including the Consumer Contracts Regulations 2013, do not cover these orders, and consumers cannot order from this site.

Trade accounts

Register online, log in to see trade prices.

1. Register with your business details.
2. Log in. Trade prices, live stock and ordering are available straight away.
3. Place your first order. Our team checks your trade status before it ships, and may contact you if we need more information.

Minimum order and multibuy

• The minimum order value is £150 ex VAT per order, across any mix of products.
• There is no minimum quantity per line.
• Every product is sold individually and can be ordered singly, including all single flower stems and all single foliage stems. Take 6 or more items, mixed and matched across single flower stems, stem ferns and foliage, hanging plants, ceramic storage canisters and any line priced under £8, and 20% comes off automatically (see our mix and match collection).

Prices and VAT

All prices are shown exclusive of VAT, and VAT is added at checkout. A full VAT invoice is supplied with every order. Prices are visible to logged-in trade customers. We may correct manifest pricing errors (errors greater than 10%). Product specifications and images are illustrative and may vary.

Payment

Orders are paid proforma, that is, paid up front before dispatch. We accept:

• card payment online (processed by Stripe);
• bank transfer;
• PayPal;
• card payment by telephone.

We do not offer credit terms on this site. Credit terms may be available if you order through Faire Direct. A contract is formed when we send our dispatch-confirmation invoice.

Stock

Exact live stock is shown on every product page and in our finders, and out-of-stock lines are listed last. Stock is not reserved until an order is placed and paid, and we do not publish restock dates. For large or phased projects, email us the SKUs and quantities before you order and we will tell you what we can about availability.

UK delivery charges

Our site calculates delivery to UK mainland addresses. Charges are based on the order value ex VAT:

Service	Charge
Standard UK mainland delivery, orders under £300 ex VAT	£14.99
Standard UK mainland delivery, orders of £300 ex VAT or more	Free
Expedited next working day delivery (order before 9am, Monday to Friday; UK mainland only, not available to the Scottish Highlands or islands)	£44.99 (flat rate)
Remote areas	£49.99
Scottish Highlands and Islands	£99.99

Next working day delivery is only available as the paid expedited service. Standard delivery is not a next-day service, and all delivery dates are estimates.

Remote postcodes

The following postcodes carry a surcharge and are not eligible for free delivery or expedited next working day delivery: AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36, IV40, IV41 to IV49, IV51 to IV54, IV55 and IV56, IV63, KW1 to KW17, PA20 to PA38, PA41 to PA49, PA60 to PA78, PH4 to PH44, PH49 and PH50, HS, KA27 and KA28, ZE, Northern Ireland (BT), the Isle of Man (IM) and the Channel Islands.

Dispatch

• Orders are dispatched within 24 hours (one working day) of cleared funds.
• Larger trade orders are generally shipped on a pallet. Give any delivery instructions (access, opening hours, contact on site) when you order, because pallet redeliveries are chargeable.
• Orders containing packaging boxes only ship with orders over £500 ex VAT, palletised and flat-packed. See the packaging boxes guide.

Deliveries outside UK mainland

The site only calculates delivery to UK mainland. For Europe and the rest of the world, contact us for a quotation before ordering, with your address and the products and quantities you need.

Checking your delivery

Check your goods as soon as they arrive, and keep the packaging until you have done so.

• Report shortages or damage in writing within 24 hours of delivery.
• Report goods lost in transit within 3 days.

Email sales@leafdesignwholesale.co.uk with your order number and photographs of any damage and packaging.

Returns

• As a business-to-business supplier, we sell on a no-return basis unless a return is agreed in writing within 14 days of delivery.
• Faulty or defective goods may be returned for a credit note or replacement within 14 days of delivery.
• Returns by arrangement (goods that are not faulty) carry a restocking fee of 20% or £25, whichever is greater.
• Outbound delivery charges are not refundable, and you are responsible for return postage unless the goods are faulty.

To arrange a return, email sales@leafdesignwholesale.co.uk before sending anything back.

Liability

Our liability is limited to the invoice value of the goods, and consequential loss is excluded. Our terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

Catalogue, showroom and resources

• Our free trade catalogue is unpriced and available digitally, with printed copies on request.
• Trade customers can download product photography, descriptions and an hourly stock and price feed from the resource library.
• Our warehouse and trade showroom are in Louth, Lincolnshire. The showroom is open to trade customers by appointment; email sales@leafdesignwholesale.co.uk to arrange a visit.
• Dropshipping is run as a separate business, Leaf Dropship, with its own terms. The terms on this page cover wholesale orders only.

Contact

Leaf Design UK Ltd, Unit 1 Tekori Court, Louth LN11 0WA. Email sales@leafdesignwholesale.co.uk. Company number 11172250; VAT number GB301192356. See also our contact page.

Register online, log in to see trade prices.

Frequently asked questions

Do I need a trade account to see prices?

Yes. Register online, log in to see trade prices. There is no waiting period before you can see prices., and may contact you if we need more information. Consumers cannot order from this site.

What is the minimum order?

The minimum order value is £150 ex VAT per order, across any mix of products. There is no minimum quantity per line. Every product is sold individually, including single flower stems and foliage stems, and a 20% multibuy applies automatically to 6 or more items, mixed and matched, across single flower stems, stem ferns & foliage, hanging plants, ceramic storage canisters and any line priced under £8.

Do you offer credit terms or invoice accounts?

No. Orders on this site are paid proforma, before dispatch, by card online (via Stripe), bank transfer, PayPal or card payment by telephone. We do not offer credit terms on this site. Credit terms may be available if you order through Faire Direct.

How much is delivery and when will my order arrive?

Standard UK mainland delivery is £14.99 for orders under £300 ex VAT and free above that. Orders are dispatched within one working day of cleared funds, and delivery dates are estimates. Expedited next working day delivery, ordered before 9am Monday to Friday, costs a flat £44.99 ex VAT. Remote postcodes carry a surcharge.

What if my order arrives damaged or short?

Report shortages or damage in writing within 24 hours of delivery, and goods lost in transit within 3 days, by emailing sales@leafdesignwholesale.co.uk with your order number and photographs. Faulty or defective goods can be returned for a credit note or replacement within 14 days of delivery.

Can I return goods I no longer need?

Goods are sold on a no-return basis unless a return is agreed in writing within 14 days of delivery. Agreed returns of goods that are not faulty carry a restocking fee of 20% or £25, whichever is greater, and you pay return postage. Outbound delivery charges are not refunded. Email us before sending anything back.